Process Management and Control in a Healthcare Operation
Free CE Self Study Guide
The daily journey of navigating the department's processes and meeting Customer requirements would be daunting if not for quality systems, specifically, quality management systems. A quality management system (QMS) can be viewed as the department's foundation and framework to include instructions, procedures, and resources to support quality management. Over the years, quality systems have matured into applications seeking transparency, reproducibility as well as Customer satisfaction as a result of systematic thinking, auditing and documentation. Today, health care facilities are credentialed by a number of organizations under the watchful eye of the Center for Medicaid and Medicare Services (CMS). These organizations will review a health care facility's documentation for completeness and observe the processes for which procedures and instructions are documented.
1.0 CE Hours Approved by: CBRN, CBSPD & IAHCSMM
What Will I Learn?
If you work in the Central Sterile Supply Department (CSSD), GI Endoscopy or the Operating Room, auditing and reviewing processes is necessary for problem solving and continuous improvement. One such result is optimizing process workflow. The free CE study guide will review Process Management and Control in a Healthcare Operation.
Upon completion of this study guide, the participant should be able to:
1. Understand product quality and attributes to meet customer requirements.
2. Describe quality customer service activities to meet customer expectations.
3. Review the productive process within planned parameters of resource usage.